Patients Who Leave before Being Seen
This measure looks at the number of patients who leave the ED before a proper and thorough clinical
assessment has been undertaken. During 2019/2020, 2.9% of patients left the ED before being seen,
well below the 5% standard.
Unplanned re-attendance rate within 7 days
The Unplanned Re-Attendance Rate indicator looks at unplanned follow-up attendances to the ED
within 7 days of the original attendance. The target for this is less than 5% and focuses on avoidable
re-attendances to make sure that the patient gets the best possible care at first attendance and that
issues related to their care are clearly communicated to them. Over the past 2 years, this has been
consistent at 3.2%.
RCEM Target MAX = 5%
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Goal 4: Raising the Standards