10,000 More Voices Programme
The 10,000 More Voices initiative continues to provide
opportunities for patients, family members, carers and
staff to share their experiences across a range of health and social care settings. This initiative asks
people to tell us what was important to them in their experience and to describe their overall feelings
by 'telling their story', using the Sensemaker® methodology.
The Trust remains committed to using the information obtained from 10,000 More Voices as a
reliable indicator of the safety and quality of care from a patient/client perspective. Key to the
success of the 10,000 More Voices initiative has been the partnership approach whereby service
users and staff work together to ensure that positive change can occur. The Trust continues to
deliver upon the range of projects being delivered through the Regional 10,000 More Voices
workplan.
NEXT STEPS
• The Trust consistently meets and will continue to support the range of projects within the
current Regional Work Plan
• Aligned to a Trust User Experience Framework, The Trust will utilise a range of tools to
include the 10,000 More Voices format to strategically to support the user experience
quality improvement agenda implementation of internal user experience improvement
work
• The Trust will use QI methodology to take forward a Frailty User Experience project in
partnership with key Trust leaders.
Goal 1: Transforming the Culture 17