COVID-19 has posed many challenges to society and has demanded a rapid response from the
Health & Social Care teams across South Eastern Health and Social Care Trust (the Trust). In
response to the first surge of COVID-19, the Trust's Executive Management Team commissioned
the development of an Organisational Learning System in order to understand the changes made to
services and learn lessons relevant to the second surge of the pandemic.
A 90-day harvesting methodology was adopted involving three phases.
Phase one was a broad sweep across the Trust to collate the changes made.
A system survey focused on changes made and reported impact of the 289 submissions.
Phase two focused on 23 change projects. This information was triangulated with Trust surveys and
10000 Voices Staff Stories. Methodology was developed for assessment of impact of submissions
to the framework. This methodology has enabled a robust exploration of the changes made across
the organisation. The COVID Framework is the first iteration for the Trust towards establishing an
organisational learning system.
Key learning highlights the importance of positive culture and leadership in the organisation for
creating the conditions for change. It also challenges service design focus at a systems level,
coordinating pathways between different settings. Informatics and data analysis were key to
successful innovation. There is a great need to reflect on the equity of service delivery and include
service user verification and co-design of change.
The COVID Framework report is a celebration of the depth of creativity, adaptability and commitment
demonstrated by the staff of the Trust. Their response has been remarkable, and learning has
highlighted the importance of ongoing recognition and psychological support for teams across the
organisation.
The COVID Learning Framework has three outputs.
South Eastern HSC Trust COVID-19 Learning Framework
South Eastern HSC Trust COVID-19 Learning Framework
4 COVID-19 Framework
Report
https://view.pagetiger.com/
covid-framework
1. COVID-19 Repository
- A central repository
of changes made
across the Trust,
with shared learning.
To help plan more
effectively in this
current time of
pandemic
2.
SEHSCT Organisational
Learning Report
- A formal report focusing
on the thematic learning in
relation to the
structural response
to COVID
3.
The COVID
Learning
Framework has
3 outputs