Contents
Chief Executive's Foreword 1
About the South Eastern Health and Social Care Trust 3
South Eastern HSC Trust COVID-19 Learning Framework 4
What is the Annual Quality Report? 8
Goal 1 - Transforming the Culture 9
Next Steps 2018/2019 Update 10
Trust Values 12
Patient and Client Experience 13
10,000 More Voices 17
Complaints and Compliments 18
Adverse Incidents (AIs) / Serious Adverse Incidents (SAI's) 23
Quality Improvement 28
Goal 2 - Strengthening the Workforce 35
Next Steps 2018/2019 Update 36
Induction 39
Investors in People 41
Leadership Programmes 43
Supervision, Coaching & Mentoring 44
Staff Achievements 48
Looking After Our Staff 49
Revalidation of Medical and Nursing Staff 52
2020 Nightingale Challenge Northern Ireland 53
Staff Absenteeism 56
Equality 57
Goal 3 - Measuring the Improvement 59
Next Steps 2018/2019 Update 60
Infection Rates 62
Falls 70
Pressure Ulcers 72
Venous Thromboembolism (VTE) 75