NEXT STEPS
• The User Experience Leadership Sub-committee has embedded strongly throughout its
first year of operation and is driving quality and improvement across the organisation.
This sub-committee reports to the Safety, Quality Improvement and Innovation Committee
(SQIIC)
• User Experience and Personal and Public Involvement functions are actively developing
integrated working arrangements to strengthen the impact of the user voice across Trust
business
• Having responded to priorities highlighted through the regionally-led Home Care Survey,
the Trust is currently focusing on day case user experience in alignment to latest DoH
Regional User Experience Survey topic
• The regional Online User Feedback System has launched following an in-depth planning
process and implementation moves forward with sound arrangements in place. Following
early implementation, Care Opinion has commended the Trust's commitment to user
experience
• The Trust continues to take forward the priorities of the regional Always Event programme
which seeks to generate improvement in relation to key topics such as pain management,
communications, family presence, noise at night and mealtime matters
• The Trust continues to monitor appropriate patient placement through work streams such
as PHA Mixed Gender Accommodation Programme
• The Trust has established a User Experience Implementation Group to take priorities
forward across a range of key partners.
Goal 1: Transforming the Culture
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