Primary and Community Care User Experience Programme
Primary & Community Care User Experience Programme measures satisfaction against regional
user experience standards. The table below provides a quarterly summary of the last six years. The
programme is set to relaunch having undergone a redesign phase.
Outpatient Department User Experience Programme
Outpatients' User Experience Programme measures satisfaction against regional user experience
standards. The table below provides 2019/2020 quarterly summary.
Ward and Outpatient Comments Leaflets
Comments Leaflets are available for patients, clients, relatives and visitors to complete. The table
below provides a quarterly summary of the last two years. Two KPI measures were added to
monitoring at the start of 2018/2019 Q3.
Goal 1: Transforming the Culture
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