A new category in 2019 was 'OD, Learning and Development Award' which demonstrated the
strong link between OD/L&D initiatives and key business objectives.
The Equality Team were delighted to be announced 2019 winners for their initiative which looked at
how they addressed the need to creatively rethink how to best deliver Equality Diversity and Human
Rights Training to all staff in the Trust.
Facts & Figures
Collaborative working with our directorates, and offering tailored solutions alongside the traditional
delivery methods, improved the number of staff who completed mandatory Equality Training from
3200 in 2017/2018 to 3700 in 2018/2019, which equates to a year on year increase of 15%.
This training has enhanced organisational performance through raising staff awareness of what
they need to do to meet the needs of our service users. This may be via accessing an interpreter for
service users who don't speak English as a first language, providing written information in alternative
formats and considering accessibility for those with a physical disability. This can be demonstrated by
the increase in the number of interpreting episodes during 2017/2018 which was a 27% increase on
the previous year.
The organisational benefits from ensuring that staff have completed their training include:
• We now have a regionally agreed e-learning module that is fully transferable across the
HSC family
• Staff have more confidence of their role in ensuring they meet the relevant legislation
• Staff understand the potential adverse impact to our service users if Equality and Human
Rights is not considered at all points of service delivery.
The benefits and impacts on patient and staff of this initiative can be demonstrated by:
• Increase in staff booking interpreters
• Increase in sign language requests
• Increase in compliments from patients regarding quality of service provided
• Very few complaints with an equality or human rights perspective.
• Using these methods increase the % of staff undertaking training and thereby
raising the awareness and confidence of staff and ensure they meet the relevant
legislative requirements for their role.
NEXT STEPS
Judges' comments included:
"This application demonstrated how training could be refreshed and delivery tailored to suit
remote groups of staff. Return on Investment already outlines 15% growth in staff trained.
Impressive to see such a positive increase in uptake of attendance for what is often seen as a
tick box exercise that needs to be achieved for a clear business and governance need. "
Goal 2: Strengthening the Workforce
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