Emergency Department (ED)
4 and 12 Hour Standards
Demand for emergency care continues to grow and people should only attend an Emergency
Department (ED) when they have a condition which requires immediate urgent care so that staff are
able to use their time to treat those who are most ill.
Performance against this target is only one measure and ED's have developed dashboards to
monitor additional measures that reflect the quality of care provided to patients.
Facts & Figures
• During 2019/2020, there were 146,188 attendances to ED's, a slight increase of 617 (or a
0.4% rise in) attendances from 2018/2019. However, this includes March 2020, which
incorporates the beginning of COVID-19 and lockdown. March 2020 saw a reduction of 3528
patients compared to March 2019 (28%)
• Every day in 2019/2020, an average of 399 patients attended Trust ED's
• In 2019/2020, 9597 patients waited more than 12 hours. This represents 6.6% of all ED
attendances.
Performance % against 4 hour target
86 Goal 4: Raising the Standards
SET ED Attendances - starting 01/04/18