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14 City of Glasgow College Annual Report & Accounts 2019-20

Student Experience Performance

Key Figures for 2018-20:

• £10.7m Spent on Student Financial Support

• 90% of Students rated their overall experience of the

application process as Good

• High satisfaction levels for counselling: evidence of

reduced stress for those receiving counselling

• 1,997 students had a Personal Learning Support Plan -

10% up on previous year

• Launch of Digital Mental Health and Well Being Platform

- "Big White Wall"

• 349 "8 steps to success" Student Engagement

Workshops delivered, with 6,369 participants

• 93% retention Rate for students engaged in Yoga

• Sector-leading Mental Health Conference in November

2019.

The John Muir Award encourages participants to explore

'wild spaces'.145 students from Supported Education,

Travel & Tourism, Women in Construction and Graphic Arts

participated in the 2020 project and received their Bronze

Award.

The Class Representation System at City of Glasgow

College continues to be vibrant and engaged with 96% of

class representatives elected across the College.

WorldSkills

At WorldSkills UK LIVE 2019 held in Birmingham, City of

Glasgow College emerged the 2nd highest performing

college, out of 260 colleges and training providers, with 14

medals awarded across 11 skills areas. These comprised

5 gold, 2 silver, 5 bronze and 2 highly commended. A full

report is provided below under Learning and Teaching.

Further details of the College's performance in WorldSkills

is reported below under Learning and Teaching.

Performance Review and Improvement

City of Glasgow College is committed to the continuous

improvement and enhancement of the student experience

thus enabling the College's purpose to 'Let Learning

Flourish'. The College utilises a number of approaches

to engage with students as part of the evaluation of our

services and curriculum. These approaches include My

Student Experience surveys and Stop-Check-Support

meetings (SCS). The purpose of these meetings is to assist

each teaching team to evaluate and to systematically

plan improvement of the Student Experience. The output

from Stop-Check-Support meetings informs the Faculty

improvement plans.

Meetings are conducted by Curriculum Heads with the

class representatives, teaching team, and support staff.

The purpose of the meetings is to consider planning

for improvement of issues impacting upon student

progress and the student experience. Discussion of

individual student performance take place without student

representatives present.

In 2019/2020 the Student Partnership Agreement

continued to employ a dynamic approach to engage

students in the quality improvement process, by linking

topics from the Student Experience Strategy to the My

Voice ideas platform. In Block One students were asked

questions around sustainability which resulted in three new

initiatives:

• The first Big City Campus Clean Up for Students and

Staff

• Development of the publication of College sustainable

achievements

• Commitment to embedding Sustainability projects into

the wider curriculum.

In student surveys 88% of students are aware of the

process for electing a class representative, and 90%

expressed satisfaction with the quality of their course.

Management Training

The College developed a bespoke management training

programme to support all existing and new managers.

As part of this training participants were introduced to

approaches to working collectively to achieve the College's

strategic objectives.

Outturns Reporting to Board of Management

The College Strategic Plan 2017-25 is driven by five

supporting strategies, each with a set of performance

measures and targets. These are designed to drive

improvement across all functions of the College, and

an out-turns report on performance against targets is

presented to the Board annually.

In 2019-20 the following Outturn RAG status results

against targets were reported to the Board of Management

under the respective Supporting Strategies. These are

expressed as percentage proportions of each RAG status

per strategy:

The College curriculum planning process for all curriculum

areas is well embedded and has provided a robust vehicle

for continuous improvement and review of our offer. The

objectives of curriculum planning are:

• to set targets and develop a Faculty improvement plan.

• to consider the Curriculum offer for the 2020/21

academic year so that any adjustments can be made

prior to information being available to prospective

students.

Supporting Strategy % Red % Amber % Green

Student Experience 28 44 28

People and Culture 22 56 22

Corporate Development 17 25 58

Systems Integration (IT) 0 45 55

Sustainability 9 27 64

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