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82 City of Glasgow College Annual Report & Accounts 2019-20

Appendices

1. Admissions Survey

City of Glasgow College received 19,931 1st choice

applications from potential students for entry in 2019/20.

The College allows students to apply only once thus

reducing duplication and competition for places. Applicants

can however make up to two course choices (37,023 choice

options) on their application.

A survey of our admissions procedures was carried out in

July 2019. 19,300 applicants, consisting of year 1 and year 2

applicants were included in the survey which was conducted

through survey monkey. Responses were received from

5,186 (26.9%) applicants. This was a significant increase

from last year (12.2%).

The survey consisted of a number of questions aimed at

ascertaining customer satisfaction levels with the admissions

process, with an open-ended comment at the end to assist

with service improvements.

Figure 4 summarises responses for the 2019 survey and

provides a 5-year trend which shows an overall improvement

from 2018 to 2019.

Figure 4 - Admissions Survey 2018

2018 Admission Survey Questions 2015 2016 2017 2018 2019

Q1. How easy was it to find information on courses on the City of Glasgow

College website?

93% 90% 90% 92% 93%

Q2. How easy was it to create an account online? 85% 86% 91% 92% 94%

Q3. How easy was it to complete the application form? 92% 89% 88% 89% 90%

Q4. How easy was it to book an interview date online? 85% 78% 80% 82% 85%

Q5. How would you rate the interview information you received when you

booked your interview e.g. interview details, date, time, what to bring to

interview etc?

0% 86% 86% 88% 92%

Q6. How would you rate your overall interview experience? 89% 84% 84% 87% 91%

Q7. After the interview how quickly did we get back to you with the outcome

of your interview? (Response is for less than 4 weeks)

79% 79% 79% 83% 84%

Q8. How would you rate your overall experience with our application

process?

88% 83% 82% 85% 90%

Appendix i.

Student Admissions

Index

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