82 City of Glasgow College Annual Report & Accounts 2019-20
1. Admissions Survey
City of Glasgow College received 19,931 1st choice
applications from potential students for entry in 2019/20.
The College allows students to apply only once thus
reducing duplication and competition for places. Applicants
can however make up to two course choices (37,023 choice
options) on their application.
A survey of our admissions procedures was carried out in
July 2019. 19,300 applicants, consisting of year 1 and year 2
applicants were included in the survey which was conducted
through survey monkey. Responses were received from
5,186 (26.9%) applicants. This was a significant increase
from last year (12.2%).
The survey consisted of a number of questions aimed at
ascertaining customer satisfaction levels with the admissions
process, with an open-ended comment at the end to assist
with service improvements.
Figure 4 summarises responses for the 2019 survey and
provides a 5-year trend which shows an overall improvement
from 2018 to 2019.
Figure 4 - Admissions Survey 2018
2018 Admission Survey Questions 2015 2016 2017 2018 2019
Q1. How easy was it to find information on courses on the City of Glasgow
93% 90% 90% 92% 93%
Q2. How easy was it to create an account online? 85% 86% 91% 92% 94%
Q3. How easy was it to complete the application form? 92% 89% 88% 89% 90%
Q4. How easy was it to book an interview date online? 85% 78% 80% 82% 85%
Q5. How would you rate the interview information you received when you
booked your interview e.g. interview details, date, time, what to bring to
0% 86% 86% 88% 92%
Q6. How would you rate your overall interview experience? 89% 84% 84% 87% 91%
Q7. After the interview how quickly did we get back to you with the outcome
of your interview? (Response is for less than 4 weeks)
79% 79% 79% 83% 84%
Q8. How would you rate your overall experience with our application
88% 83% 82% 85% 90%