| TRANSPARENCY REPORT
33
AUDIT QUALITY
Work is currently underway to co-source two root cause analysis engagement tools alongside an
external provider. This will help to inform the development of increasingly robust and structured
RCA processes and provide a platform to facilitate the determination of key trends and themes.
Open
questions
RCA
Targeted
actions
Structured
monitoring
Periodic
reporting
Positive findings Areas for improvement
● Approachability of senior staff to answer questions
and give guidance
● Inconsistent approaches due to personal preferences
● Majority of audits are well briefed and organised ● Lack of specific and timely feedback
● New system allows for tailoring of audits and is
more intuitive
● Lack of coaching and mentoring due to time
pressures
● Teams adapted quickly to auditing remotely,
maintaining communication within teams
● Budgeting issues and client delivery delays lead to
resourcing pressures
● Lack of understanding with juniors when requesting
information from clients