System of Values: a new name for a renewed scope
of the Restorative Justice System
In 2006, after our Group formally adopted the Integrity Charter and its set of values, the Restorative Justice
System was introduced with the aim of guaranteeing their consistent application. Five years after the
system’s introduction at the Group level, a meeting was held in Milan on December 21, 2011, involving the
Group Ombudsman, the central and deputy Ombudsmen from the countries, Group HR and Group Internal
Communications. The object was to discuss the system and its uses. The participants reaffirmed the role of
the Restorative Justice System within UniCredit and the Ombudsmen presented a proposal for potential future
revisions, drawing on the results it has thus far produced. The proposal included a redefinition of the system’s
scope and a new name, the “System of Values”. Additional changes would include slight revisions to the role
and number of ombudsmen and a reduction in the number of tools and processes used by the system.
In 2012, the proposal received approval from our Group’s chairman, CEO and Head of Group HR. Its goal is to
simplify the system and relaunch it as a vital waytool at the disposal of all colleagues to check and balance
inconsistencies in the values application, playing an active role.
In 2013, a communications campaign will inform our people about the changes to the system and the reasons
behind them.
Cases by country and tools used, 2012A
Not Total number Tool used
Pending Closed Renounced
Country Total admitted Other of cases
cases cases cases
cases deploying tools Meetings Notice Other
Italy 25 3 22 9 7 0 6 3 0 3
Germany 11 2 9 0 0 0 9 8 1 0
Austria 8 0 8 1 0 0 7 1 6 0
Poland 31 1 30 2 5 2 21 4 14 3
Bulgaria 19 0 19 0 0 0 19 12 7 0
Croatia 7 0 7 1 0 2 4 1 3 0
Czech
2 0 2 0 0 0 2 2 0 0
Republic
Hungary 11 0 11 2 6 0 3 2 1 0
Romania 2 0 2 1 1 0 0 0 0 0
Russia 1 0 1 0 0 0 1 0 1 0
Serbia 0 0 0 0 0 0 0 0 0 0
Slovakia 3 1 2 0 0 0 2 0 0 2
Slovenia 9 0 9 1 2 0 6 4 0 2
Baltic
1 0 1 0 0 0 1 0 1 0
CountriesB
Total 130 7 123 17 21 4 81 37 34 10
A. Due to changes in the System of Values occured during 2012, data may be not complete.
B. Include Estonia, Latvia and Lithuania.
UniCredit · 2012 Sustainability Report 43