Supplement - Index
Our Approach 2 Communities 54
Governance Financial inclusion
Compliance
Managing Environmental and Social Risks Determination and distribution of Value Added 55
Partnerships and affiliations
Selection of 2012 Awards Yapı Kredi: a focus on Turkey 56
Colleagues 22
Portrait in numbers
Diversity Management
Training
Industrial Relations
Welfare, health and safety, work-life balance
System of Values: a new name for a renewed scope
of the Restorative Justice System
Customers: Inviduals and Families-Companies 44
Customer distribution
Handling complaints
Product committees
Socially Responsible Investments (SRI)
Security
Adherence to legal standards and voluntary codes
related to marketing and communication
UniCredit · 2012 Sustainability Report 1