C
ustomer testimonials are the common thread of this year’s annual
report to illustrate the concrete solutions we provide every day.
These true stories were told first-hand and collected by the colleagues
who worked with them to offer real benefits.
Each story lends an authentic voice to how we are having a positive impact
on our stakeholders. We are making a difference by recognizing everyday
challenges and opportunities, and by contributing to the economic, social
and cultural well-being of the communities we serve.
This report’s creative concept reflects our commitment by displaying two
pieces that fit together. This represents the union between the real-life needs
of our clients and the practical solutions that we offer.
Above all, we believe that being a commercial bank means engaging in
meaningful dialogue with those with whom we come into contact.
This enables us to provide simple, quick and effective responses that
perfectly meet customer needs.
Inside you will find some of these stories. We hope the next one will be
yours.
2012 Sustainability Report
2012 Consolidated Reports and Accounts