Serving Individuals and Families
Highlights
Y >636,000
customers
provided feedback
CONTINUED TO ASK OUR CLIENTS TO PROVIDE REVIEWS OF THEIR
EXPERIENCES AFTER EACH INTERACTION, TO HELP US IMPROVE OUR
OFFERINGS AND DEVELOP SMARTER BANKING SOLUTIONS
million
~5banking customers
active online
ENHANCED OUR PRESENCE TO BE CLOSER TO CUSTOMERS BY USING
THEIR PREFERRED CHANNELS OF COMMUNICATION
> 14,000
customers use signature
pads daily in Germany
INVESTED IN NEW TECHNOLOGY TO SIMPLIFY OUR PRODUCTS AND
SERVICES, TO MAKE OUR BANK EASIER TO DEAL WITH, AND TO
PROTECT THE ENVIRONMENT
> 8,400
relationship managers participated
in training programs to improve
the quality of service
INVESTED IN OUR RELATIONSHIP MANAGERS’ PROFESSIONAL
DEVELOPMENT TO ENSURE THAT THEIR SKILLS AND MARKET
KNOWLEDGE EXCEED CUSTOMER EXPECTATIONS
UniCredit · 2012 Sustainability Report 31