Customers: Inviduals and Families-
Companies
Continued: Corporate TRI*M index results
Germany 68 61 71 76
Austria 78 75 73 66
Poland 60 63 62 64
2012
market
Country 2012 2011 2010A
TRI*M index
results
Bosnia and Herzegovina 72 68
Bulgaria 79 78 79 75
Croatia 81 84 86 73
Czech Republic 75 78 78 68
Hungary 71 70 66 57
Kazakhstan 66 69
Romania 77 75 73 71
Russia 87 90 87 76
Serbia 75 77
Slovakia 75 74
Slovenia 79 66
Ukraine 71 75
A. Through our One4C program, the new CIB division has included enterprises with an annual turnover of more than €50 million. The TRI*M
Index data was therefore recalculated for 2010 in Italy, Germany and Austria.
In 2012 we remained higher than market in Corporate segment, in most of the countries where we are present.
In Poland we received a bit lower score compared to our peers mainly due to customer expectations for a high
value for money in the offer and a better management of credit decisions process, both of which are being
further improved.
Private Banking TRI*M index results
Country 2012 2011 2010
Italy 61 59 58A
Germany 76 68 56
AustriaB 75 69 69
Poland 72 66 68
Bulgaria 98 95 88
Croatia 102 103 98
Czech Republic 87 80 84
Hungary 80 78 86
Kazakhstan 86
Romania 85 83 78
Russia 84 90 90
Serbia 102
Slovakia 98
Slovenia 85
Ukraine 89
A. Through our One4C program, new client segmentation criteria were implemented. The new Private Banking division also includes some
customers previously classified under the F&SME segment. The TRI*M index data was therefore recalculated for 2010.
B. Austria results refer only to UniCredit Bank Austria AG.
48 2012 Sustainability Report · UniCredit