Supporting Companies
Highlights
~24,000
customers instant feedback
IMPLEMENTED OUR CUSTOMER EXPERIENCE MEASUREMENT
(CEM), TO UNDERSTAND HOW CLIENTS FEEL ABOUT OUR SERVICE
IMMEDIATELY FOLLOWING AN INTERACTION
>28,000
contacts with
customers in Poland
3.7 SME,
days for
CONTACTED CLIENTS DIRECTLY REGARDING
IMPROVEMENTS TO OUR SERVICE MODEL
4.5 Corporate credit
days for
response time in Austria
FOCUSED ON SHORTENING OUR CREDIT RESPONSE TIME,
TO PROVIDE CLIENTS WITH QUICKER FEEDBACK
7,300
companies abroad,
10,800 startups
in Italy
PROVIDED CUSTOMIZED SOLUTIONS TO SMES AND CORPORATE
CLIENTS, WHICH INCLUDED ACCOMPANYING COMPANIES ABROAD
AND SUPPORTING STARTUPS
UniCredit · 2012 Sustainability Report 41