Report structure
As the 12th edition of the UniCredit Sustainability Report (“the report”), this annual publication
summarizes the relationships between our Group’s business strategies, the management of our
stakeholder relationships, and our principal activities during the reporting period that ended on
December 31, 2012.
As in previous years, the 2012 Sustainability Report is composed of two related sections: a main
section, which contains primarily qualitative content, and a supplement, which includes technical
appendixes that relate to the main section. As part of our ongoing efforts to respond to the needs of
and requests from our stakeholders, we have divided the chapter on customers for the first time into
two different chapters, one addressing individuals and families, the other addressing enterprises.
To make faster and easier access to UniCredit corporate website, we decided to use a QR code, included
at the end of each chapter of this report, which will deepen related topics. To read the QR code you
must install a free application on your smartphone or tablet.
The report was written in accordance with the Sustainability Reporting Guidelines & Financial Services
Sector Supplement issued in 2008 and the Sustainability Reporting Guidelines (version 3.1) issued
in 2011 by the Global Reporting Initiative (GRI). We declare our reporting status to be Application
Level A+.
In accordance with the above-mentioned guidelines, the GRI and UN Global Compact indexes can be
found on page 80 of the report.
In 2012, our Group adopted a new data collection process, substituting CSR cards for management
software, with content in line with GRI requirements. In defining the data-collection perimeter,
we decided to expand the process and include 16 countries where we have significant operations
(Italy, Germany, Austria, Poland, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary,
Kazakhstan, Romania, Russia, Serbia, Slovakia, Slovenia and Ukraine), which account for roughly
90 percent of our Group’s operating income1. Unless otherwise noted, data related to our workforce
and the generated added value corresponds to information provided in our 2012 Consolidated Reports
and Accounts. Any conditions that may limit the scope of this data are clearly disclosed throughout
the report.
We regard it as an important future priority to align the data provided in the report and make it fully
consistent by standardizing our data collection procedures as we move forward.
In order to ensure that the reported information is reliable, we have included measurable data and
have limited the use of estimates wherever possible. The data is based either on the strongest
information available or on sample analyses. Estimated figures and restatements of data published
previously are clearly disclosed as such.
As in previous years, the process of defining the report’s content was based on the GRI’s reporting
principles of materiality, stakeholder inclusiveness, sustainability context and completeness.
For this 2012 edition, material topics for our stakeholders identified in the previous report were still
considered appropriate and applicable.
The report was subject to the limited review of KPMG S.p.A., in accordance with the criteria established
by the International Standard on Assurance Engagements 3000 - Assurance Engagements Other
Than Audits or Reviews of Historical Financial Information, issued by the International Auditing and
Assurance Standards Board (IAASB).
A report from KPMG S.p.A. describing their completed activities and conclusions related to this
document may be found on page 84.
1. Data as of December 31, 2011.
2 2012 Sustainability Report · UniCredit